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Please check your in-game characters to confirm that you have received the optional items you purchased. However, you cannot check which character received the optional items from the Mog Station after placing your order.

More than 10 days after purchase: Up to 24 hours may be required for a new distribution.

Within 10 days of purchase: Up to one hour may be required for re-distribution.

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If you have reached the maximum number of campaign article letters (20), you will need to delete previously stored/read campaign article letters to free up space so that the new letter can be distributed. Please note that each item will be delivered separately in its own letter, so you will need space in your letterbox equal to the quantity of items purchased.

Go to the delivery Moogle to pick up your optional items.

The optional items you have purchased from the Mog Station store will be sent in-game via a Mog Letter. Currently this service offers the following features: Account management, World transfer service, Veteran Rewards and Optional Items. On October 27, 2014, Square Enix implemented a cash shop at Mog Station. Within Mog Station, the player can manage the payment of his monthly subscription and purchase optional services. Mog Station and the Final Fantasy XIV: A Realm Reborn account management system.

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